General Enquiries:


+44 (0) 203 286 9725


    Please follow the steps below:

    Find the status of your order by logging into your account and viewing your order history. This will display outstanding and previous orders. Click through to view your order and you will be able to see the date your order was despatched.
    Please check your email to see whether you have received a despatch confirmation. This email will confirm the estimated delivery date for your order and a link to the courier website if your order has been sent on a tracked service.
    If your order has been despatched, please check the delivery timescales to see when your order should arrive.
    You may also find the following information useful.

    How will I know when my order has been despatched?

    You will receive an email from us to confirm your item has been sent. We send each item you have ordered separately to prevent any delays with your order.

    You can also check the status of your order by accessing your account. Once the status of your items changes to despatched it has left us and is on its way to you.

    More information

    Please check your order details in the Order History section of My Account.


    Once your order has been sent, you will receive a despatch confirmation email which will advise your estimated delivery date. If your order has not arrived by the estimated delivery date, we’re here to help.

    Please can you check the following before getting in touch?

    If your order has been sent on a tracked service, check the tracking link via your despatch confirmation email to view the up to date tracking.
    Sign into your account to check we have the correct delivery address for your order and your contact details are up to date.
    Check to see if you have a delivery card from one of our carriers. Your parcel may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange redelivery.
    Check with your neighbours to see if they have accepted the parcel on your behalf.
    Look in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.
    If you still cannot locate your order we ask you to please allow the following amount of time to pass before reporting your order as missing:

    UK – 5 working days

    International – 10 working days

    If your order has not arrived after this time, and you are certain that it isn’t with a neighbour or another member of your household, please Contact Us and we will investigate further and arrange a replacement item to be sent.

    It is our policy to replace items that are lost in post, this does not affect your statutory rights.

    Please note that items must be reported as missing within 40 days of being despatched to you as we are unable to take any action on your behalf after this time.

    More information

    Please check your order details in the Order History section of My Account.


    What do I do if I have received incorrect or faulty goods?

    We’re sorry that your delivery has not gone smoothly. Please accept our apologies for any inconvenience this may have caused.

    Please contact our Customer Service Team to arrange a replacement order.

    There is an item missing from my order. What should I do?

    Due to our extensive range of products your items may be packed in separate parcels and will sometimes be delivered at different times.

    Please check the items listed on your despatch confirmation email. If you are missing an item that is not listed please allow longer for it to be delivered.

    If you are missing an item listed on the despatch email, please contact our Customer Service Team.

    I have received my item and it is damaged. What should I do?

    We are sorry your order has been damaged, please accept our apologies for any inconvenience this may have caused. Please note if your order has been received damaged we request that you report this within 5 days of your order arriving with you.

    Please contact our Customer Service Team who will organise a replacement to be sent.


    Using a discount code is easy:

    Add the item(s) to your basket
    Once you have finished shopping view the basket and enter your discount code in the box marked ‘Got a discount code? Enter it here’
    Hit ‘Add’ to apply the discount to your order
    Please note that you can only use one discount code per order and you are not able to use them in conjunction with any other offers.

    If you are having trouble redeeming your promotional or unique discount code, please log into your account and send us an email or call us straight away as discount codes have expiry dates. We will not be able to refund you the discount amount if the code was not applied to your basket or an attempt made to contact us.

    Why is my discount code not working?

    The discount code you have entered may have expired, or the start of the promotion may not have started. Please refer to the terms and condition of the offer for more details.

    I have forgotten to use my discount code, can I still receive the discount?

    Unfortunately, once your order has been submitted we are unable to add discount codes or offers retrospectively.